Technology and innovation have changed the way we humans tend to work daily. There are so many
softwares and applications that improve the efficiency at which we manage to get things done. Looking
into the logistic side of things we can say that we have come a long way and there are undoubtedly
various forms of technological implementations put forward to make a life of freight forwarders more
uncomplicated and straightforward. ERP (enterprise resource planning) is one of the many such
software implemented in the realm of logistics to improve the way that things function. But you might
ask, what does ERP do? And what it's all about? Well to answer all your questions, we have everything
enlisted below. Take a look.
What is ERP?
EPR or also known as enterprise resource planning is a software that helps in the integration of all
departments of a particular company while still carrying out the necessary processes and functions of
each department efficiently. Its primary goal is to provide smarter decisions and automate most of the
procedure and steps that might seem to be a drawback in the way the company works.
Why is ERP vital in freight forwarding?
As discussed above, there are many things that an ERP program can do, and when implemented in the world of freight forwarding, then there is a plethora of advantages that come into the picture. All of which is entitled below.
• Integration of delivery tools and management planning.
ERP allows various departments to be integrated onto one platform; thus, when you combine all means of delivery tools that your freight forwarding company has to offer, the customer has options to choose from to decide which mode of shipment they would like. Also managing the company gets relatively straightforward and comfortable because there is no need for the involvement of individuals in terms of communication. As emails and text, messages are directly sent to the relative person.
• Communication features.
ERP’ designed for freight forwarders are exclusively designed in such a manner such that there are dynamic interactions between the company and the customer. There are several means of communications such as chat bots, emails and even direct messages. Thus, entrusting people to trust your services and digitalizing such methods of communications boosts productivity and growth in return.
• Customer database and other services.
The relevant software’s are designed keeping the logistical side of things in mind. You can find all your customer details along with their contact numbers and other means of social media handles, etc. the traditional form of freight forwarding cannot maintain such options. ERPS’s also allow in easy access of data in knowing the time of arrival of a shipment, continuous deliveries, generation of invoices, uploading of documents, etc.
Therefore, such advantages in the realm of freight forwarding help in ensuring that logistical companies have an edge in giving back to their customers in the best way possible. Not only this but then it helps to organize your company well and manage it more efficiently. Hence, we can say that ERP’s have become the brainchild of every freight forwarding company to run smoothly without any hiccups.