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A Customer Portal is a private and secure website created for customers. It usually requires a log-in and contains the customer’s payment information, account information, account history, etc. Customer portals provide a platform for customers to upload information as well as solve their problems while giving them complete visibility into their interactions with the company. Moreover, customer portals have become extremely important among the new generations of customers driven by the motivation to self-serve. Shipthis Freight Forwarding software offers a Customer Portal solution that allows you to digitize the customer experience. Shipthis’s Customer Portal leverages technology and data to maximize customer satisfaction by requesting quotes, tracking shipments, viewing invoices, communicating, etc.
